Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • What are the cost of selling on Buna Market?

    It is free to sell all coffee-related products on Buna Market within the approval of admin.

    However, every vendor is responsible to absorb delivery fees for all the products sold on Buna Market. This is to allow end-customers to benefit from the ease of shopping on the platform. Any changes in the future will be informed to all vendors. 

  • How do I take a short break from selling on BUNAMARKET?

    At this point of time, you will need to inform the admin the duration of the break including time and date. We will then assist to remove your products from Buna Market temporarily. To start selling again earlier than expected, you can just inform the admin again and we will bring your products live again. 

    We are working on a function that can enable you to put your shop offline and online with just a click on a button. This will stop orders from flowing in but still allow Sellers to login and access Seller Center. The feature can be enabled during holidays, stock taking period etc. Once this function is ready, you will be notified through email. 

     

     

  • Why is my Seller Account status inactive?

    There are 2 possibilities for your account to be inactive: 

    1. All SKU are turned off for more than 14 days.
    2. Seller Center account not logged in for more than 30 days.

    How to detect if your status is inactive?
    After log in, your displayed SKUs appear offline. This is an indication that your account is currently inactive. The SKUs cannot be reactivated manually without Buna Market's consent and supervision.

    How can I reactivate my account?
    In order to reactivate your account, you will need to inform us again your business status. We will most likely have a phone chat to get your account live again. 

  • How do I add new product/SKU on BUNAMARKET?

    You will need to create products by firstly deciding the "Product Name" and choose from dropdown menu the "Product Type". You will need to provide description of the product too which will increase the chances of selling on Buna Market. 

    For every product created, Buna Market will take up to 3 days to review and approve/reject. Buna Market will not provide feedback on rejection however sellers can query through email. 

     

     

  • How do sellers get paid?

    Sellers need to register their own Stripe account. From here Buna Market will transfer the sales minus commission fee to the seller. 

  • When will sellers get paid?

    1) The statement cycle starts every Monday (00:00), closes on every Sunday (23:59). The length is 7 days.

    2) It is an electronic statement. You can view it online.

    3) Buna Market pays seller by the fifth business day, at the end of each statement. Business days exclude public holidays, federal territory and rest days.

    llustration 1: Public holiday

    For statement from 9 to 15 September 2019, the payment was made on 21 September 2019 (16 Sept 2019 Malaysia Day)

    Illustration 2:

     

    For statement from 30 September to 6 October 2019, the payment was made on 11 October 2019

     

  • What are the main features selling on BUNAMARKET?
    • The seller owns the inventories and bears the inventory risk before or after the customer makes an Order
    • •The seller bears significant risks and rewards associated with the sales of goods or rendering of services
    • •The significant risk and rewards of ownership is transferred from seller to end buyer when an item is delivered
    • •Seller has the discretion to set item prices
    • •Seller is primarily responsible for providing the goods or services to customer and fulfilling the order
    • •The revenue and its associated costs should be recognized by seller when an item is delivered to end buyer (note: Buna Market is not the buyer, instead, it’s the end customer (buyer) who purchases through Buna Market’s platform.
    • Hence, a seller should not bill Buna Market, the invoice should be issued by seller to the end customer.
  • How will I be notified when customer purchases my products?

    As soon as there's a completed transaction and payment confirmation, you will be notified by email with details of the order. You need to log in to your "seller account" and process the order from there. 

  • Who do I contact if I have more questions?

    If you can't find the answers to your questions, please send us an email and we will get back to you as soon as possible.

  • How much is the commission charge on sales?

    For every "coffee beans" sales made through Buna Market, there will be a standardised 20% commission charged. 

    For equipments and accessories, please contact admin to agree on the commission charges otherwise will be standardised at 20% too.